Eligibility Policy and Procedure Guide
Chapters and Sections
Number
Document Title
Published
01
Eligibility Policy and Procedure Guide
01. Standardized Case Comments
9/18/2019
03. Daily Bus Pass Policy
9/1/2018
04. Inter County Transfer (ICT) Procedures
7/1/2018
11. Case Clearance
12/30/2016
12. Case Transfer and Returns Policy and Procedure Guide
8/1/2016
13. HSS On-Boarding Model
6/1/2018
16. Eligibility Automation Systems Access Policy and Procedure
3/8/2016
25. Department of Motor Vehicles (DMV) Clearance
2/1/2019
26. CalWIN Electronic Records Management System (CERMS)
9/27/2019
CalWIN Non System Determined Issuances
8/1/2020
EBT System for CF, CW, GR and CAPI
5/15/2020
Flexible Interview Scheduling
10/1/2021
Imposing and Lifting Child Support Penalities
2/1/2020
Procedures for Accepting Subpoenas and Writs of Mandate
1/1/2020
Systemativ Alien Verification for Eligibility
9/1/2020
WWSD Customer Service Process for FRCs and CRCs
10/1/2020
WWSD Specialiozed Task Standardization Process for FRCs and CRCs
10/1/2020
WWSD Standardized Continuing Process
10/1/2020
WWSD Standardized Intake Process
10/1/2020
WWSD Waiver Request Standardized Process
10/1/2020
02
Civil Rights
1. Complaints of Discriminatory Treatment
12/20/2016
2. Dissemination of Information
5/4/2012
Services to Non-English Speaking Customers and Customers with Disabilities - Reasonable Accommodations/Modifications
2/23/2022
03
General
01. National Voter Registration Act (NVRA)
5/1/2019
04. Accepting Collect Calls
9/1/2018
05. Eligibility Program Guide Material and Approval Policy and Procedure
11/1/2018
06A System Data Agreement Data Extract Template
4/18/2016
06B System Data Agreement Various Template
4/18/2016
07. EPPG Text Messaging Service
1/25/2017
09 Customer Contact Information Validation
5/16/2019
10 U.S. Repatriation Program
5/1/2019
12. Reduced and No Fee DMV Identification Cards
1/1/2022
13 SD Law Clearance Elevation
1/28/2016
14 Eligibility Training
2/21/2017
15 QMATIC Lobby Management System
12/21/2017
CalWIN System Data Use Agreement
1/1/2020
My Benefits CalWIN
4/1/2020
New Hire Registry (NHR) EPPG
6/1/2020
No Wrong Door and Lobby Operations
1/1/2020
Voicemail and E-mail Policy EPPG
3/15/2020
Work Number WN Express Service
7/12/2021
04
Customer Service-Complaint Process
1 Eligibility Customer Service Expecations Process and Survey
8/31/2017
1a Attachment A - Eligibility Customer Satisfaction Survey Posters
8/21/2015
1b Attachment B Eligibility Customer Satisfaction Survey.pdf
2/8/2017
05
Confidentiality
1. Confidentiality in Self Sufficiency Programs
9/1/2018
2. California Witness Relocation and Assistance Program (CalWRAP) Cases Process
2/26/2016
3. Inspection of Case Records
4/12/2016
08
Homeless Policy
Treatment of Homeless Mail Policy.doc
6/1/2018
11
Quality & Eligibility Support Department (QESD)
Administative Disqualification Hearing (ADH) System Policy and Procedures
9/1/2020
Aid Paid Pending for QESD staff Policy and Procedure Guide
10/14/2020
Application of Cal-Learn Sanctions for QESD staff Policy and Procedure
10/7/2020
CalFresh Full Field Reviews Policy and Procedures
10/20/2020
CalWORKs School Attendance Penalties for QESD staff Policy and Procedures
9/16/2020
Case and Procedural Error Rate (CAPER) Policy and Procedures
9/8/2020
Child Support Noncooperation Penalties for QESD staff Policy and Procedures
10/14/2020
Confidential IEVS abstracts Policy and Procedures
2/19/2020
Desk Reviews Policy and Procedures
4/16/2020
Employment Services (ES) Sanctions for QESD staff Policy and Procedures
10/5/2020
Employment Services Supportive Services Overpayments Policy and Procedures
10/14/2020
Fraud Referral Policy and Procedures
5/8/2019
FTI Incident Response Policy and Procedure
4/16/2020
IFD Policy and Procedures
6/24/2020
Medi-Cal Potential Overpayment Policy and Procedure Guide
10/13/2020
Out of Hearing Resolution (OHR) and Appeals Compliance Decision for QESD staff Policy and Procedures
10/20/2020
Post WTW 24_Month Time Clock (MTC) Noncompliance Policy and Procedures
6/25/2019
QESD Case Comment Template Policy and Procedures
10/19/2020
Safeguard Requirements for FTI Policy and Procedures
3/4/2019
Work Participation Rate (WPR) Policy and Procedures
6/22/2019