Eligibility Policy and Procedure Guide
Chapters and Sections
Number
Document Title
Published
01
Eligibility Policy and Procedure Guide
01. Standardized Case Comments
9/18/2019
03. Daily Bus Pass Policy
9/1/2018
04. Inter County Transfer (ICT) Procedures
7/1/2018
06. CMS and GR Grant of Lien Form
12/6/2016
11. Case Clearance
12/30/2016
12. Case Transfer and Returns Policy and Procedure Guide
8/1/2016
13. HSS On-Boarding Model
6/1/2018
16. Eligibility Automation Systems Access Policy and Procedure
3/8/2016
18. WorkWellSD Specialized Tasks Standardization Process
10/1/2017
19. WorkWellSD Standardized Continuing Process
5/29/2018
20. WorkWellSD Standardized Customer Service Process
10/1/2017
21. WorkWellSD Standardized Intake Process
12/21/2017
22. WorkWellSD Waiver Request Standardized Process
10/1/2017
24. Systematic Alien Verification for Entitlements (SAVE)
7/1/2018
25. Department of Motor Vehicles (DMV) Clearance
2/1/2019
26. CalWIN Electronic Records Management System (CERMS)
9/27/2019
CalWIN Non System Determined Issuances
8/1/2020
EBT System for CF, CW, GR and CAPI
5/15/2020
Imposing and Lifting Child Support Penalities
2/1/2020
Procedures for Accepting Subpoenas and Writs of Mandate
1/1/2020
Work Number (WN) Express
2/1/2020
02
Civil Rights
1. Complaints of Discriminatory Treatment
12/20/2016
2. Dissemination of Information
5/4/2012
Services to Non-English Speaking Customers and Customers with Disabilities - Reasonable Accommodations/Modifications
6/1/2020
03
General
01. National Voter Registration Act (NVRA)
5/1/2019
04. Accepting Collect Calls
9/1/2018
05. Eligibility Program Guide Material and Approval Policy and Procedure
11/1/2018
06A System Data Agreement Data Extract Template
4/18/2016
06B System Data Agreement Various Template
4/18/2016
07. EPPG Text Messaging Service
1/25/2017
09 Customer Contact Information Validation
5/16/2019
10 U.S. Repatriation Program
5/1/2019
12. Reduced DMV Fee Identification Card
3/17/2016
13 SD Law Clearance Elevation
1/28/2016
14 Eligibility Training
2/21/2017
15 QMATIC Lobby Management System
12/21/2017
CalWIN System Data Use Agreement
1/1/2020
My Benefits CalWIN
4/1/2020
New Hire Registry (NHR) EPPG
6/1/2020
No Wrong Door and Lobby Operations
1/1/2020
Voicemail and E-mail Policy EPPG
3/15/2020
04
Customer Service-Complaint Process
1 Eligibility Customer Service Expecations Process and Survey
8/31/2017
1a Attachment A - Eligibility Customer Satisfaction Survey Posters
8/21/2015
1b Attachment B Eligibility Customer Satisfaction Survey.pdf
2/8/2017
05
Confidentiality
1. Confidentiality in Self Sufficiency Programs
9/1/2018
2. California Witness Relocation and Assistance Program (CalWRAP) Cases Process
2/26/2016
3. Inspection of Case Records
4/12/2016
08
Homeless Policy
Treatment of Homeless Mail Policy.doc
6/1/2018
11
Quality & Eligibility Support Department (QESD)
Administrative Disqualifications Hearing (ADH) Policy and Procedures
8/28/2017
Aid Paid Pending (APP) Policy and Procedures
10/16/2017
Application of Cal-Learn Sanctions Policy and Procedures
11/2/2017
CalFresh Full Field Reviews Policy and Procedures
6/22/2019
CalWORKs School Attendance Penalties Policy and Procedures
10/16/2017
Case and Procedural Error Rate (CAPER) Policy and Procedures
6/25/2019
Child Support Noncooperation Penalties Policy and Procedures
10/18/2017
Confidential IEVS abstracts Policy and Procedures
2/19/2020
Fraud Referral Policy and Procedures
5/8/2019
IFD Policy and Procedures
6/24/2020
Medi-Cal Potential Overpayment Evaluations Policy and Procedures
10/3/2017
Out of Hearing Resolution (OHR) and Appeals Compliance Decision Policy and Procedures
10/16/2017
Post WTW 24_Month Time Clock (MTC) Noncompliance Policy and Procedures.pdf
6/25/2019
Safeguard Requirements for FTI Policy and Procedure
3/13/2019
Welfare to Work(WTW) Supportive Services Overpayments Policy and Procedures
11/2/2017
Work Participation Rate (WPR) Policy and Procedures
6/22/2019
WTW Sanctions Policy and Procedures
10/16/2017
