Chapters and Sections

Number Document Title Published 01 Eligibility Policy and Procedure Guide   01. Standardized Case Comments  9/18/2019   03. Daily Bus Pass Policy  9/1/2018   04. Inter County Transfer (ICT) Procedures  7/1/2018   06. CMS and GR Grant of Lien Form  12/6/2016   11. Case Clearance  12/30/2016   12. Case Transfer and Returns Policy and Procedure Guide  8/1/2016   13. HSS On-Boarding Model  6/1/2018   15. Non-System Determined Issuances (NSDI)  1/22/2016   16. Eligibility Automation Systems Access Policy and Procedure  3/8/2016   18. WorkWellSD Specialized Tasks Standardization Process  10/1/2017   19. WorkWellSD Standardized Continuing Process  5/29/2018   20. WorkWellSD Standardized Customer Service Process  10/1/2017   21. WorkWellSD Standardized Intake Process  12/21/2017   22. WorkWellSD Waiver Request Standardized Process  10/1/2017   24. Systematic Alien Verification for Entitlements (SAVE)  7/1/2018   25. Department of Motor Vehicles (DMV) Clearance  2/1/2019   26. CalWIN Electronic Records Management System (CERMS)  9/27/2019   Imposing and Lifting Child Support Penalities  2/1/2020   Procedures for Accepting Subpoenas and Writs of Mandate  1/1/2020   Work Number (WN) Express  2/1/2020 02 Civil Rights   1. Complaints of Discriminatory Treatment  12/20/2016   2. Dissemination of Information  5/4/2012   Services to Non-English Speaking Customers and Customers with Disabilities - Reasonable Accommodations/Modifications  6/1/2020 03 General   01. National Voter Registration Act (NVRA)  5/1/2019   04. Accepting Collect Calls  9/1/2018   05. Eligibility Program Guide Material and Approval Policy and Procedure  11/1/2018   06A System Data Agreement Data Extract Template  4/18/2016   06B System Data Agreement Various Template  4/18/2016   07. EPPG Text Messaging Service  1/25/2017   09 Customer Contact Information Validation  5/16/2019   10 U.S. Repatriation Program  5/1/2019   12. Reduced DMV Fee Identification Card  3/17/2016   13 SD Law Clearance Elevation  1/28/2016   14 Eligibility Training  2/21/2017   15 QMATIC Lobby Management System  12/21/2017   CalWIN System Data Use Agreement  1/1/2020   My Benefits CalWIN  4/1/2020   New Hire Registry (NHR) EPPG  6/1/2020   No Wrong Door and Lobby Operations  1/1/2020   Voicemail and E-mail Policy EPPG  3/15/2020 04 Customer Service-Complaint Process   1 Eligibility Customer Service Expecations Process and Survey  8/31/2017   1a Attachment A - Eligibility Customer Satisfaction Survey Posters  8/21/2015   1b Attachment B Eligibility Customer Satisfaction Survey.pdf  2/8/2017 05 Confidentiality   1. Confidentiality in Self Sufficiency Programs  9/1/2018   2. California Witness Relocation and Assistance Program (CalWRAP) Cases Process  2/26/2016   3. Inspection of Case Records  4/12/2016 08 Homeless Policy   Treatment of Homeless Mail Policy.doc  6/1/2018 11 Quality & Eligibility Support Department (QESD)   Administrative Disqualification Hearing (ADH) Policy and Procedures  10/26/2017   Aid Paid Pending (APP) Policy and Procedures  10/16/2017   Application of Cal-Learn Sanctions Policy and Procedures  11/2/2017   CalFresh Full Field Reviews Policy and Procedures  6/22/2019   CalWORKs School Attendance Penalties Policy and Procedures  10/16/2017   Case and Procedural Error Rate (CAPER) Policy and Procedures  6/25/2019   Child Support Noncooperation Penalties Policy and Procedures  10/18/2017   Confidential IEVS abstracts Policy and Procedures  6/19/2018   Fraud Referral Policy and Procedures  5/8/2019   Medi-Cal Potential Overpayment Evaluations Policy and Procedures  10/3/2017   Out of Hearing Resolution (OHR) and Appeals Compliance Decision Policy and Procedures  10/16/2017   Post WTW 24_Month Time Clock (MTC) Noncompliance Policy and Procedures.pdf  6/25/2019   Safeguard Requirements for FTI Policy and Procedure  3/13/2019   Welfare to Work(WTW) Supportive Services Overpayments Policy and Procedures  11/2/2017   Work Participation Rate (WPR) Policy and Procedures  6/22/2019   WTW Sanctions Policy and Procedures  10/16/2017