County of San Diego Health and Human Services Agency HHSAGeneral Relief Program Guide GRPG OrientationRights and Responsibilities Number Page 901005 1 of 3 Revision Date December 1 2021 A Background All General Relief GR applicants must attend an orientation during the intake appointment All GR recipients must attend an orientation during the redetermination interview Orientation includes rights and responsibilities verification requirements and program requirements Purpose This section has been updated to remove daily bus pass reference and update the customers change reporting period to 10 days B Customer RightsThe customer has the right to Be treated with courtesy and consideration Be served without regard to race color religion age sex national origin political belief handicap or marital status and to file a complaint should the customer feel they have been discriminated against Have eligibility determined promptly after providing all required information and documents Be notified in writing of all reasons for the denial of the application for GR Be notified in writing 10 days prior to any decrease or discontinuance in aid and all reasons therefore Request a conference with the supervisor to discuss or clarify disputes involving complaints or eligibility requirements of any proposed denial discontinuance or decrease in the grant amount Ask to review manuals containing the rules and regulations of the GR program Talk to a Substance Abuse Services program provider if they disagree with the Substance Abuse Services screening results Request a GR Hearing to obtain a full and impartial review of any proposed denial discontinuance or decrease of aid Have the information in their case record kept confidential by the Health and Human Services Agency HHSA Have personal privacy However certain personal information is required to determine eligibility for aid C Customer Responsibilities Discuss the following responsibilities with GR customers in simple understandable terms during the intake and redetermination process GR customers are responsible within their physical emotional educational or other limitation for promptly taking the following actions To provide all documents and information necessary to determine GR eligibility and grant amount To cooperate with all GR program requirements To notify the Human Services Specialist HSS within ten days by phone letter or inperson whenever any of the following changes occur o A change of address rent or in the number of persons living in the home o A change in living arrangement o A change in employability status County of San Diego Health and Human Services Agency HHSAGeneral Relief Program Guide GRPG OrientationRights and Responsibilities Number Page 901005 2 of 3 o Receipt of a job or employment even if only temporary o Receipt of income or money from any source o Receipt of a resource asset or benefit whether in case or inkind o A change in marital andor noncitizen status o Anyone in the case becomes pregnant D HSS Responsibilities The HSS is responsible for evaluating each customers situation to determine what information is needed and if the information available is unclear incomplete or inconsistent If Then Additional information is Inform the customer needed What information or document is needed Why it is needed How it will be used When the information or document must be returned The customer does not Deny or discontinue the case It is the HSS responsibility to take provide the requested necessary action promptly on all relevant information provided by information the customer or from any other source E Evaluation Guidelines Gather information and evidence and evaluate the customers circumstances in the following manner Step Action 1 Evaluate all information secured in the process of determining eligibility considering its internal consistency 2 Evaluate each piece of evidence considering the motives and adequacy of knowledge of the person completing the record or document 3 Evaluate evidence qualitatively rather than quantitatively 4 Pursue the determination of eligibility to the point that the preponderance of evidence supports a determination regarding the customers eligibility or ineligibility when evidence is conflicting inconsistent or incomplete Procedure Follow the actions in the policies above and the Processing Guides for customer rights and responsibilities Other Program ImpactsNone References County Policy Sunset Date This policy will be reviewed for continuance by November 30 2024 County of San Diego Health and Human Services Agency HHSAGeneral Relief Program Guide GRPG OrientationRights and Responsibilities Number Page 901005 3 of 3 Approval for Release Rick Wanne Director SelfSufficiency Services