County of San Diego Health and Human Services Agency HHSAGeneral Relief Program Guide GRPG Intake Number Page 901003 1 of 3 Revision Date December 1 2021 A Background This section provides information regarding the General Relief GR Intake process B Purpose This section is revised to include verification practices via NICE inContact and to provide a second written request for verifications prior to denying an application The Intake interview is the second step in the Intake process and is designed to accomplish the following objectives Determine if the applicant meets all eligibility requirements Complete all necessary forms and documentation required to establish eligibility and complete the Intake process Explain the rights responsibilities and requirements to the applicant including the right to a GR Hearing Notify the applicant of any additional requirements that must be met before aid is continued beyond a specific period Process all applications approved or denied within 30 days of the date of application If the 30th day falls on a weekend or holiday process the application by the following business day Applicants approved for an Expedited Intake must have an Intake interview within three business days of application along with the CalFresh Expedited Services processing to the extent possible Policy C General Interview RequirementsFollow the actions in Processing Guide 901003A for all GR Intake interviews D Requirements for AbleBodied ApplicantsFollow the actions in Processing Guide 901003B for AbleBodied applicants E Requirements for NonAbleBodied ApplicantsFollow the actions in the Processing Guide 901003C for NonAbleBodied applicants F Expedited Intake Processing Follow the actions in Processing Guide 901003D when processing an Expedited Intake G Expedited Intake Certification Periods Use the appropriate certification period based on AbleBodied Unemployable Incapacitated Program or Interim Assistance Program eligibility when approving the application after the Expedited Intake H Failure to Appear Deny the application if the applicant fails to appear for the Intake interview or is not available for the scheduled phone interview Mail a Notice of Action NOA to the applicant County of San Diego Health and Human Services Agency HHSAGeneral Relief Program Guide GRPG Intake Number Page 901003 2 of 3 If the applicant contacts the Family Then Resource Center FRC within the 30day application processing reschedule the Intake interview timeframe after the 30day application processing inform the applicant that the denial will stand timeframe and they must reapply I Pending Verifications for Normal ProcessingIf the applicant does not provide all required verifications requested by the preapplication Human Services Specialist HSS by the end of the day of the Intake or new information was discovered during the Intake interview which requires verification leave the GR case in pending status Provide a written request for the pending verifications to allow the applicant 10 days to provide the verification If the verifications have not been provided by the 10day deadline provide a second request for the pending verifications and allow the applicant 10 days to provide If the verifications have not been provided by the second 10day request then deny the application However if the applicant informs the HSS that additional time is needed allow an extension to the date the applicant expects to be able to provide the verification Verification via NICE inContact GR forms may be completed telephonically to the extent possible and use NICE inContact to capture a customers telephonic signature on a form Attempt to verify via the NICE inContact system the extent possible prior to sending a written request for verifications When using telephonic flexibilities case comments must be entered to document the use of the NICE inContact system J Pending for Outstanding WarrantsPend any case with an individual with an outstanding misdemeanor warrant to allow the applicant additional time to clear the warrant and provide proof This does not apply to fugitive felons or probation or parole violators K Drug Addiction andor AlcoholismPublic Law 104121 prohibits Social Security and Supplemental Security Income SSI disability benefits and Medicaid and Medicare coverage to people who are disabled because of drug addiction andor alcoholism DAA A diagnosis of DAA means that drug addiction or alcoholism is a contributing factor material to the finding of disability and that the individual would not be found disabled if the person discontinued using drugs or alcohol The intent of this provision is to establish barriers to using cash benefits to support an addiction Individuals receiving disability benefits based on DAA had their cash benefits and health coverage terminated on January 1 1997 County of San Diego Health and Human Services Agency HHSAGeneral Relief Program Guide GRPG Intake Number Page 901003 3 of 3 L Supplemental Security Income SSI Denial ActionsFor individuals whose Social Security or SSI application was denied on or after March 29 1996 take the actions in Processing Guide 901003E M SSI Terminated Actions For individuals whose Social Security or SSI benefits were terminated effective January 1 1997 take the actions in Processing Guide 901003E N Granting Follow the actions in Processing Guide 901003F when granting a GR case O County Mental Health CMH Customers Being Released to Independent Living Follow the actions in Processing Guide 901003G for CMH customers being released to Independent Living P Denials Follow the actions in Processing Guide 901003H when denying a GR application Procedure Follow the actions in Processing Guides 901003A through 3H and the policies above for Intake Other Program Impacts None References WI Code Sections 17016 and 170921 County Administrative Code Sections 2571 2573 258 and 259 MPP 6330181 Sunset Date This policy will be reviewed for continuance by November 30 2024 Approval for Release Rick Wanne Director SelfSufficiency Services