County of San Diego Health and Human Services Agency HHSAGeneral Relief Program Guide GRPG Reception Number Page 901001 1 of 2 Revision Date December 1 2021 A Background This section describes the reception responsibilities in the application process B Purpose This section is revised for guidance regarding verification practices via NICE inContact General Relief GR forms to the extent possible may be completed telephonically Use the NICE inContact system to capture a customers telephonic signature on a form If an applicant submits a paper application without a wet signature staff may attempt to secure a telephonic signature through NICE inContact When using telephonic flexibilities a case comment must be entered to document the use of the NICE inContact system C PolicyFollow the requirements identified below for the application process D Procedure 1 Reception Desk Follow the actions in Processing Guide 901001A when an individual requests an application for GR Guidance has been included regarding verification practices via NICE inContact 2 Intake SchedulingFollow the actions in Processing Guide 901001B for applicants when scheduling the GR Intake interview 3 General Relief Employability Evaluation GREE SchedulingFollow the actions in Processing Guide 901001C to schedule an applicant for a GREE appointment 4 Phone Requests for GRIf an applicant contacts Access or the Family Resource Center FRC by phone and requests to apply for GR inform the applicant to go to the appropriate FRC for the GR application or to apply through My Benefits CalWIN MyBCW No application will be registered 5 Mail Requests for GRSan Diego County does not allow GR applications by mail If an application is received by mail attempt to contact the applicant to inform them of the need to go to the appropriate FRC to apply for GR or to apply through MyBCW 6 Applications Received through MyBCWWhen an application is received from My Benefits CalWIN as cash aid the application will show as a CalWORKs application To apply for GR through MyBCW the applicant must select General Relief County of San Diego Health and Human Services Agency HHSAGeneral Relief Program Guide GRPG Reception Number Page 901001 2 of 2 If the applicant applies for CalWORKs and they are not eligible for CalWORKs deny the CalWORKs application and send the denial Notice of Action NOA There is no expectation for the FRC to evaluate for GR or register the GR application unless the FRC also handles GR 7 Walk in ApplicationsWhen an applicant applies for CalWORKs by walking into the FRC evaluate for CalWORKs and if not eligible deny CalWORKs If the FRC Then Handles GR Evaluate for GR eligibility and register the GR application Does not handle GR Refer to the applicant to apply for GR at the appropriate GR FRC ImpactsOther Programs Impacted None References County Administrative Code Sections 2571 and 2573 Sunset Date This policy will be reviewed for continuance by November 30 2024 Approval for Release Rick Wanne Director SelfSufficiency Services