County of San Diego Health and Human Services Agency HHSAGeneral Relief Program Guide GRPG Reception Number Page 901001 1 of 2 Issue Date June 2 2015 Effective Date Upon receipt A Background This section describes the reception responsibilities in the application process B Purpose To provide instructions for reception in the application process C Policy Follow the requirements identified below for the application process D Procedure 1 Reception Desk Follow the actions in Processing Guide 901001A when an individual requests an application for GR 2 Intake Scheduling Follow the actions in Processing Guide 901001B for applicants when scheduling the GR Intake interview 3 General Relief Employability Evaluation GREE Scheduing Follow the actions in Processing Guide 901001C to schedule an applicant for a GREE appointment 4 Phone Requests for GR If an applicant contacts Access by phone and requests to apply for GR inform the applicant to go to the appropriate FRC for the GR application No application will be registered 5 Mail Requests for GR San Diego County does not allow GR applications by mail If an application is received by mail attempt to contact the applicant to inform them of the need to go to the appropriate FRC to apply for GR 6 Applications Received through My Benefits CalWIN When an application is received from My Benefits CalWIN the application will show as a CalWORKs application If the applicant is not eligible for CalWORKs deny the CalWORKs application and send the denial Notice of Action NOA There is no expectation for the FRC to evaluate for GR or register the GR application unless the application is received via a walkin and the FRC also handles GR 7 Walk in Applications When an applicant applies for CalWORKs by walking into the FRC evaluate for CalWORKs and if not eligible deny CalWORKs County of San Diego Health and Human Services Agency HHSAGeneral Relief Program Guide GRPG Reception Number Page 901001 2 of 2 If the FRC Then handles GR evaluate for GR eligibility and register the GR application does not handle GR refer to the applicant to apply for GR at the appropriate GR FRC ImpactsOther Programs Impacted None References County Administrative Code Sections 2571 and 2573 GRPG Letters 65 73 76 77 and 80 Sunset Date This policy will be reviewed for continuance by June 30 2018