44100O How to Use the Online Real Time EDD UIDI Option Table of Contents Section Topic 44100O1 General 44100O2 Recipient Uses Single Name 44100O3 Displayed Message 44100O4 Active Claim 44100O5 Nonactive Claim 44100O1 From the IEVS main menu select option E and enter the applicants General Social Security Number SSN and press the ENTER key The EDD REALTIME MATCH Screen will appear with the SSN prefilled Enter the applicants name at least one character of the first name and the entire last name appropriate spaces and special characters such as dashes or apostrophes can be used the birthdate and sex codes are optional and press the ENTER key 44100O2 RecipientUses SingleName If the recipient uses a single name put a space in the First name field by depressing the space bar and put the single name in the Last name field EDD does their match with only the SSN and the name so including the birthdate and sex code will not change the results returned The response is displayed on the lower portion of the screen the top part of the screen will reflect exactly what you entered EDD does not return the name that is on their file 44100O3 Displayed Message There will always be a message displayed on the bottom line of the screen If the message starts with an M the request was not sent to or processed by EDD either because there was an input error or there was a problem with connectivity NOTE EDD offers this service from 630 AM to 600 PM Monday through Friday only 44100O4 If there is an active UI or DI claim and the input matches EDD will Active Claim return with data in the CURRENT CLAIM portion of the screen If the current claim is for UI the system will show the weekly benefit amount If the current claim is for DI the system will show the daily amount If the applicant has both a UI and DI claim only the information about the UI claim will appear on the screen NOTE If there is an active claim for the input SSN but the claim name does not match the input name EDD will return with a message In these situations the applicant should be asked if they are known to EDD by a different name If another name has been used resubmit using the other name If another name has not been used the applicant must resolve the problem by calling the EDD call center 3365000 44100O5 Nonactive Claim If there are no active UIB or DIB claims EDDs program will determine if the applicant has enough wages to support the UI claim There are four possible responses No claim or qualifying wages were found for the SSN The potential claim was not calculated because the input name does not match any name on EDDs wage files for his SSN The potential claim was not calculated due to multiple names associated with the SSN applicant is required to contact EDD to resolve this issue There is a potential claim The claim data will appear in the POTENTIAL CLAIM section of the screen NOTE A Y next to the EDD ISSUE TO BE RESOLVED means There is a pending claim or The applicant is disqualified from getting benefits for a certain period of time because heshe committed fraud or Benefits are being withheld until the applicant provides requested information to EDD