County of San Diego Health and Human Services Agency HHSACalWORKs Program Guide Number
Page Employment Services Grievances
10030H
1of 2
Revision Date
090120
Background
Employment Services ES participants have the right to dispute any program requirement or assignment they believe to be in violation of or inconsistent with state law and regulations governing the ES program
Purpose
The purpose of this material is to update policies for ES Grievances by requiring a review by ES Contractors and Eligibility Operations instead of the Appeals section and creating a Processing Guide
Policy
Complaint Resolution When possible ES complaints regarding regulations andor processes should first be handled at the level of the Employment Case Manager ECM and ECM Supervisor This also applies to other ES programs such as Child Care and CalLearn When the complaint cannot be resolved on an informal basis the ECM and ECM Supervisor will inform participants of their right to file a formal grievance or request a state hearing
State hearings are offered as an alternative to the formal grievance process or to appeal the outcome of a formal grievance Policies and Procedures related to state hearings are found in the Eligibility Policy and Procedure Guide
ES Grievance Process The formal ES Grievance Process is offered as a method to determine whether a program requirement or assignment is in violation of the ES plan or is otherwise inconsistent with ES program requirements ES participants are required to participate in assigned ES activities during the Grievance process and are entitled to supportive services to enable participation
Individuals who fail to participate during the ES Grievance process or any subsequent appeal are subject to sanction pending the outcome of the process if they fail to participate as required
The ES Grievance Process cannot be used
To appeal the outcome of a state hearing or the results of an ES AssessmentReassessment Individuals disputing the outcome of an ES AssessmentReassessment are referred for a Third Party Assessment CPG 10005G
For individuals who have failed to successfully resolve an instance of noncompliance and are deemed sanctioned Sanctioned individuals may request a state hearing to appeal a program requirement or assignment
Procedure
Processing Guide 10030H1
References
MPP 42700 42721 42750
County of San Diego Health and Human Services Agency HHSA
CalWORKs Program Guide
Employment Services Grievances Number 10030H Page 2 of 2
Sunset Date
This policy will be reviewed for continuance by 09302023
Approval for Release
Rick Wanne Director Eligibility Operations