County of San Diego Health and Human Services Agency HHSA County Medical Services CMS Program Guide FacetoFace Interviews Number Page 0203 1 of 1 Background At the initial application a facetoface interview is required for a CMS eligibility determination Policy A InterviewExceptions A facetoface interview is required unless an exception is noted B Hospital Outstation Services HOS Exceptions to this requirement for HOS are listed in the HOS Policy and Procedures Manual When a facetoface interview has been waived the application is processed by mail The reason for waiving the interview must be documented in case comments Workers may waive the facetoface interview when the applicant has been discharged before the intake interview can be scheduled or as otherwise stated in the HOS Policy and Procedures Manual C NonHOS Workers must waive the facetoface interview when the applicantbeneficiary is Living in a skilled nursing facility intermediate care facility or board and care Housebound because of illness or injury However these applicantsbeneficiaries may request a facetoface interview Hostile or uncooperative Note Workers may request to waive the facetoface interview for other reasons based on the individual needs of the applicantbeneficiary This will be done on a casebycase basis and with Supervisor approval Other Program Impact None References None Sunset Date This policy will be reviewed for continuance by 04302019 Release Date April 04 2016