County of San Diego Health and Human Services Agency HHSAEligibility Policy and Procedures Guide Text Messaging Service Page 1 of 1 Revision Date 12202016 Background The Health and Human Services Agency HHSA has implemented a Text Messaging service where customers can receive texts andor voice messages on their cell phones to remind them of documentdue dates as well as appointment and verification reminders Customers were required to opt in to receive text message reminders by submitting the 16157 Text Messaging Service Agreement Customers now will be able to opt out of this service by completing the Text Messaging Agreement Form and selecting the opt out box Policy Upon issuance of this policy all customers will be enrolled by the Human Services Specialist HSSinto the Text Messaging service during initial intake andor renewal The new 16157A Text Messaging Service Agreement form to opt out will also be provided If a customer calls to request to opt out no form is necessary the HSS will take the appropriate action to remove the customer from the Text Messaging service and document in CalWIN with an adequate case comment Procedure When processing initial intakes and renewals the HSS will enroll the customer into the Text Messaging service If this is an ongoing case the HSS will ensure the customer is already enrolled If the customer is not already enrolled then the HSS will enroll the customer To enroll the customer the HSS will go to the CalWIN Collect Case Summary Detail window and enter the customers cell phone in the Message field Then the HSS will go to the CalWIN Collect Case Special Indicators window and enter the Special Indicator Consent Text Messaging using the date of contact for effective begin date Staff can review HT 191 PROCESS THE TEXT MESSAGING SERVICE AGREEMENT for further instructions Program Impacts All Programs References Eligibility Essentials Automation HT 191 PROCESS THE TEXT MESSAGING SERVICE AGREEMENT Eligibility Form Repository 16157 HHSA Text Messaging Service Agreement Sunset Date This policy will be reviewed for continuance by 12312019