County of San Diego Health and Human Services Agency HHSA Eligibility Policy and Procedure Guide Case Transfers and Returns Page 1 of 2 Issue Date 812016 Background All case transfers whether InterFamily Resource Center FRC or IntraFRC must meet basic requirements for transfer Purpose This document outlines the basic requirements for transfers InterFRC Transfers and Returns This policy affects cases being transferred from one FRC to another because the client resides in an area serviced by a different FRC or because the case is subject to confidential case policies Cases will be transferred according to the most current zip code and aid program distribution information IntraFRC Transfers and Returns This policy affects cases being transferred within the same FRC ie transferring from Intake to Continuing Policy Cases shall be determined acceptable for transfer according to the guidelines below and according to the guidelines set forth in the Case Transfer and Returns Processing Guide If the case does not meet these requirements the case shall not be transferred until all requirements are met Note InterFRC case transfers shall not be transferred in pending status Renewals Recertifications Redeterminations RRRs Cases with a RRR due in the current or upcoming month must not be transferred until the RRR is completed Note Cases with an overdue RRR cannot be transferred Status Reporting IntraFRC case transfers occurring on the 15th of the month where the current status report is not in CERMS the case or applicable persons for MediCal must be in HOLD status and the NOA documenting the HOLD status must be viewable in CalWIN MEDS MEDS must accurately reflect each active household members current status and type of benefits being issued Early Fraud Prevention Results of Early Fraud Prevention referrals from either PAFD or Department of Health Care Services DHCS must be returned and the required worker responses completed Referrals from DHCS must County of San Diego Health and Human Services Agency HHSA Eligibility Policy and Procedure Guide Case Transfers and Returns Page 2 of 2 be imaged and available in CERMS Full Field referrals must have been successfully transmitted to FRTS and accepted as complete by PAFD IEVS and SAVE Current Systematic Alien Verification Entitlements SAVE if applicable and Income Eligibility Verification System IEVS must be processed If the IEVS is dated prior to the case authorization all issues and discrepancies must be resolved or clarified before transfer If the IEVS is received after case authorization steps must be taken to resolve discrepancies via the IEVS contact letter noted in case comments and a future alert set Homeless Status Cases of customers without a fixed residence who remain so but relocate to another FRCs boundaries are eligible for transfer and are subject to the same requirements as fixed residence cases Impacts All programs References Case Transfer and Returns Processing Guide Human Services Specialist HSS Performance Expectations Sunset Date This policy will be reviewed for continuance by 8312019